The Fecal Sludge and Septage Management (FSSM) mobile applications are official applications developed for the Government of Tamil Nadu to support Urban Local Bodies (ULBs) in planning, monitoring, collection, transportation, treatment, and disposal of fecal sludge and septage.
The applications consist of:
These applications are intended exclusively for authorized Government officials, Urban Local Body personnel, desludging operators, treatment facility personnel, record keepers, and other authorized users.
This Privacy Policy explains how information is collected, used, stored, protected, and managed while using these applications.
By accessing or using these applications, users acknowledge that they have read and accepted this Privacy Policy.
The FSSM mobile applications collect and process information provided by authorized users for authentication, user identification, communication, operational management and administration of official FSSM activities.
The information collected may include:
The above information is collected solely for authentication, authorization, communication, user management and official Government operations.
The applications collect information necessary for official sanitation management activities, including but not limited to:
To improve security and application performance, the applications may automatically collect:
This information is used solely for application security, troubleshooting, diagnostics, system maintenance and improving application reliability.
The information collected through the FSSM applications is used only for official Government purposes, including:
The information collected through these applications is not used for advertising, marketing, profiling, or commercial purposes.
The applications authenticate users using credentials issued by the respective Urban Local Body (ULB) or Government authority.
Information such as Username, Official Email Address, Mobile Number and User Role may be used during authentication and account verification.
Information may also be processed by authorized technical support personnel engaged by the Government for application maintenance, troubleshooting and operational support, including:
The information collected through the applications is not sold, rented, or shared with unauthorized third parties, except where required under applicable law, judicial orders, or directions issued by competent Government authorities.
The applications may request the following permissions depending upon the assigned user role.
The applications request only those permissions necessary for official Government operations.
The applications support offline functionality to ensure uninterrupted field operations in areas with limited or no internet connectivity.
Operational information entered while offline is securely stored on the device and synchronized automatically with the central FSSM system when internet connectivity becomes available.
Offline data is stored only for operational continuity and is synchronized at the earliest available opportunity.
Offline operational data remains stored only until successful synchronization with the central server.
Reasonable administrative, technical, and organizational measures are implemented to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.
Access to the applications is protected through authenticated user accounts and role-based authorization.
Information transmitted between the mobile application and the FSSM server is transmitted using secure communication protocols.
Operational information generated through the FSSM applications forms part of official Government records. Accordingly:
User accounts may be temporarily or permanently deactivated by the competent authority under circumstances including, but not limited to:
Where applicable, the concerned user shall be informed regarding the deactivation of the account.
A deactivated account may be reactivated only upon approval of the respective competent authority.
User accounts for the TN FSSM Scheduler & Operator and TN FSSM Record Keeper applications are created and managed by the respective Urban Local Body (ULB) or the competent Government authority.
Users who wish to request deletion of their account and associated personal information should submit their request to the respective Urban Local Body (ULB) that manages their account.
The request should include the following information:
Upon receipt of the request, the respective Urban Local Body (ULB) shall verify the user's identity and process the request in accordance with applicable Government policies and administrative procedures.
The following information may continue to be retained where required for official Government purposes:
These records may be retained solely to comply with Government record management policies, audit requirements, legal obligations, regulatory compliance, and public administration requirements.
For any further assistance regarding account deletion requests, users may contact their respective Urban Local Body (ULB). If additional support is required, they may write to cma.tncma@nic.in.
Email: cma.tncma@nic.in
Note: Processing of account deletion requests may require verification of the user's identity and authorization. The processing timeline may vary depending upon administrative verification requirements.
By using the FSSM applications, users acknowledge that they have read and accepted this Privacy Policy.
Users may also be requested to grant permissions such as Camera, Location, Storage, and Internet access for enabling official operational features of the applications.
If users have any concerns regarding this Privacy Policy or the handling of their information, they may contact the authority using the contact details provided below.
Users are responsible for:
This Privacy Policy may be updated periodically to reflect operational, legal, technical, or regulatory requirements.
The latest version published on the official Government website shall supersede all previous versions.
For any questions regarding this Privacy Policy, personal information, account management, data retention, account deactivation or account deletion requests, please contact:
Directorate of Municipal Administration
Government of Tamil Nadu
Email: cma.tncma@nic.in
This Privacy Policy shall be governed by the applicable laws of India and the rules, regulations, and policies of the Government of Tamil Nadu.
Any disputes arising out of the use of these applications shall be subject to the jurisdiction of the competent courts and authorities in India.